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Anonymous's avatar
Anonymous
Apr 25, 2017

Aw Snap issue in Chrome

Since a few days i get a Aw Snap in chrome from one moment to the other no time or exception upfront does anybody know why this is hapenning? is it possible that it has to do with the new HTML Fiels ...
SharePoint Online
Anton Khritonenkov's avatar
Anton Khritonenkov
Copper Contributor
May 30, 2017

I have encountered this as well. It seems to be more Chrome than Microsoft issue. It happens with non-MIcrosoft services as well.

Anonymous's avatar
Anonymous
May 31, 2017

Anton Khritonenkov it is as when you upgrade to latest chrome the issue should be gone.

  • John Troup's avatar
    John Troup
    Copper Contributor
    May 31, 2017

    Paul I'm still seeing the issue and I have version 58.03029.110 (latest update). 

    • Anonymous's avatar
      Anonymous
      Jun 01, 2017

      strange i did not see it anymore i am on the same version...

      • j k's avatar
        j k
        Copper Contributor
        Jun 05, 2017

        The issue for me started occuring for about 1.5 months ago.  I opened a ticket with Premier and the crash dump was analzyed as a chrome memory issue.   

         

        My conclusion after 40+ hours of testing over a month+ in a SharePoint online tenant:

         

        It appears the big change in Chrome 58 is it automatically migrates uses to the 64 bit chrome on windows:

        • Windows users with a 64-bit OS and over 4GB of RAM will be automatically switched from 32-bit to 64-bit
        • https://www.engadget.com/2017/05/02/google-chrome-will-automatically-migrate-to-64-bit-on-windows/

         

        I was able to eventually recreate the issue on 64-bit Chrome 57 (one version down): 57.0.2987.133

         

        As of yet, I am not able to recreate the issue on 32-bit Chrome 57: 57.0.2987.133

         

        Options for management to consider:

        1. Asking Users To Refresh the page
        2. Asking Users To use Internet Explorer instead of Chrome
        3. Avoiding rolling out SharePoint Online until Chrome becomes more stable
        4. Do more testing to confirm Chrome 57+ 32 bit is stable
          1. Then downgrade all of our users browsers to a 32 bit version with NO updates
          2. Does prevent issues like this from re-appearing as testing can be done before a new browser version is released

         

        If you can't recreate the issue now ... you're not clicking enough!  It happens every 60-150 clicks.  I can't beleive how unstable chrome is.

         

        I was able to

        1. Uninstall chrome from add / remove programs
        2. Delete C:\Users\XXX\AppData\Local\Google
        3. Download an old version of chrome from here with updates disabled (v 57):
          1. https://urldefense.proofpoint.com/v2/url?u=http-3A__www.slimjet.com_chrome_google-2Dchrome-2Dold-2Dversion.php&d=DwMF3g&c=rv5oQU01TR5b5ddclazdSbXnTL3qPkm3fpW_G2jAdN0&r=wMztcgwER88k0T6Haocum5m-BV8ue2B8jtv6prPfS1M&m=EEhyoTSZJBPEyP1j_f-6UCt-o8GzLQzIf_GRLXfa5Gk&s=CGQLKYB01jjSJnsRBXJxvyipEMilmOWIo0R_6YrQxtQ&e=

        *The download runs an .exe so chrome isn't actually installed on the pc ...

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