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marc_4621's avatar
marc_4621
Copper Contributor
May 04, 2022
Solved

Anonymous Access - User not in the directory

  Hi Everyone,   Our company uses SharePoint/OneDrive to allow our customers the ability to share documents with their clients, also allowing clients to upload documents that sync back into our pr...
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ChristianJBergstrom's avatar
ChristianJBergstrom
MVP
May 08, 2022

marc_4621 Hello, external SharePoint sharing and OTP has been adjusted from time to time and the behavior will look different in tenants depending on the configured settings. To make the whole sharing process as smooth as possible I would verify 1) that the EOTP (Email one-time passcode) feature in Azure AD is toggled to "Enabled". 2) Enable the Azure AD B2B OneDrive and SharePoint integration.

You can read more about these two features here.

 

One-time passcode authentication for B2B guest users - Azure AD | Microsoft Docs

 

Azure AD B2B integration for SharePoint & OneDrive - SharePoint in Microsoft 365 | Microsoft Docs

marc_4621's avatar
marc_4621
Copper Contributor
May 17, 2022
Hi Christian, thanks for the response.
I actually spoke to Microsoft support about this and they provided the same guidance as what you have done here.
The one-time code was already enabled, however we disabled the B2B in our environment when we first started to test the reported issues... safe to say that customers will just need to enable that at this point I believe.
They also asked that we clear out people and groups in OneDrive due to the test accounts already being in there, so for accounts that were earlier provided access they may need to be removed and readded.
Once done, the accounts worked.. Hotmail account didn't need a code (Microsoft account), Gmail account needed to enter the code.
Seems happier now, will see how things go.
Thanks again,
Marc

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