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jacosta17's avatar
jacosta17
Copper Contributor
Mar 01, 2023

Alerts when changes are made not working

Hi All,

 

I've created an alert so that all changes made to an excel spreadsheet should be sent to my email. Unfortunately, this feature does not seem to work at all even after trying all options listed in the Microsoft 365 documentation https://learn.microsoft.com/en-us/sharepoint/troubleshoot/sites/no-alert-notifications 

 

Appreciate if someone can give me some hints on what's going on.

 

Thanks 

 

 

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  • ebensal0t's avatar
    ebensal0t
    Copper Contributor
    Mar 01, 2023
    I have the same issue; I create an alert in the New folder so that when changes are made, it will send a notification but I only receive a notification from the other folder.
    Both folders are in the same library.

    Thanks,
    Melvin.
  • ganeshsanap's avatar
    ganeshsanap
    MVP
    Mar 01, 2023

    jacosta17 I just tried this in our SharePoint site and it is working fine for me: 

    Please click Mark as Best Response & Like if my post helped you to solve your issue. This will help others to find the correct solution easily. It also closes the item. If the post was useful in other ways, please consider giving it Like.

    For SharePoint/Power Platform blogs, visit: Ganesh Sanap Blogs

    • jacosta17's avatar
      jacosta17
      Copper Contributor
      Mar 01, 2023
      ganeshsanap that's not the answer I'm looking for. I explicitly asked for help regarding alerts and getting the notification in my email when changes are made. You're looking at the details view to check who made changes to the file. This is not the right approach as it implies that I have to check the file several times a day to see if changes were made, which basically is a waste of time. I need to automate the process and receive an email when this happens
      • ganeshsanap's avatar
        ganeshsanap
        MVP
        Mar 02, 2023

        jacosta17 Can you try checking using same alert settings in:

        1. Another document library in same SharePoint site
        2. Document library in another SharePoint site
        3. Using another user account for receiving emails

        This will help you to narrow down this problem and to understand if the issue is with this specific library or SharePoint site or whole tenant.

        Please click Mark as Best Response & Like if my post helped you to solve your issue. This will help others to find the correct solution easily. It also closes the item. If the post was useful in other ways, please consider giving it Like.

        For SharePoint/Power Platform blogs, visit: Ganesh Sanap Blogs

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