Forum Discussion
Partner lockout of Microsoft 365 tenant – looking for advice on next steps
You may want to try posting this message in the Microsoft 365 admin center | Microsoft Community Hub for help as this community is for partners, not for customers unfortunately. 🙁
How do you currently purchase your M365 licenses, is it under an agreement like EA or CSP?
Through the same Partner
Secondly, do admins still have access to data?
Only Partner's account with global admin rights have access. All our users including three other global admins have been locked out by MSP
I don's have access to Admin Center or Entra or Azure since the lock out.
Hi Ermserg
Just to clarify, are you licenses via an EA, CSP or other?
When a Microsoft CSP subscription is suspended, users lose access to services and data. However, administrators retain access to service data and properties, placing the subscription in a data retention mode.
If this is not a suspension and your own global admins have been locked out of the tenant, then that does sound like a serious concern and my advice would be to have this escalated with Microsoft by first starting a support request.