Forum Discussion
We were unable to verify your Partner Center profile … but were unable to do so
After much back-and-forth (due to a mixture of unclear instructions, a name change and vague rejections) we just got the above message saying:
"After several unsuccessful attempts to verify your information, we’ve ended the verification process. No further action will be taken on this profile verification."
Which doesn't make a lot of sense—and it is unclear what is supposed to be the next step or appeal process for this? The last message under 'Legal Info' on the portal just reads "This application is insufficient for the requirements of the program." witout further explanation.
This verification is essential for publicly launching our Outlook integration, and already is pushing back release schedules as is. Help would be much appreciated!
7 Replies
Earlier this year, my company changed its registered address, and I updated the company information in Partner Portal, which resulted in Microsoft needing to certify my company domain name. Unfortunately, our company's domain name also changed the domain name registrar at this time, and the company information was wrong when the domain name was transferred. my registrar recently corrected the domain name registration information, but I received an email from Microsoft mentioned that "After several unsuccessful attempts to verify your information, we’ve ended the verification process. No further action will be taken on this profile verification"
- JillArmourMicrosoft
Community Manager
Appeal you rejected verification and start over. Make sure your information matches your domain paperwork exactly and that your new domain paperwork has been issued within the last 12 months and doesn't expire for another 2 months, and you should have no issue. You can also create a new support ticket if needed.
- JillArmourMicrosoft
I would recommend reading this post on how to launch and appeal. Sorry you are having an issue along with so many others.
If you changed the name of your company (not sure if I read that correctly in your post above) you will need your domain paperwork read the SAME as your Microsoft registered partner account name. There are no exceptions. Could this be the reason they kept rejecting you?
JillArmourMicrosoft
Sorry it appears the provided link for appeal is broken? Would be very keen to read it.
As for the name change, we did later submit domain paperwork with the updated name, which was approved. We were then at the next step providing an assignment letter, which we submitted, but subsequently we got the sudden no-further-explanation rejection / termination of the verification process.- JillArmourMicrosoft
PatrickSupermoon apologies, I have fixed that link above. Thank you for letting me know.
