Verification for partner very difficult, no response from support at all

DykIT2260 

Same issues here, I'm at the end of my tether over this. Been a partner for over 20 years. All I did was add CSP to my agreement and now all my verification is gone. Sent them:

Certificate of Incorporation

Dun & Bradstreet information

Domain invoice

Company bank statement

All I get back constantly is an email written in poor English saying:

"It seems that for business verification provided documents [Certificate Of Incorporation.pdf] does not contain address and [Domain Registration.pdf] does not contain the entity name that is appears on your partner profile.

However, for domain verification, it seems like domain in one place and in another place domain .We need more document that lists Entity/Username  and domain as it is stated on your account. If not possible to provide additional documentation, please update your account information to match with document already provided."

None of my information has changed in 20 years.

I have tried ringing them and all I get back is "For security reasons, we are unable to communicate via phone and should continue via our ticket system and email. 

If you would like to complete the process, please email us the required information previously requested. "

I really don’t understand what “security reason” precludes them from talking to their partners over the phone, even my bank allows me to talk to them, I can talk to Inland Revenue over the phone, why can’t I talk to Microsoft Partner Operations?

I don’t know what happened with Partner support but its absolutely poor now, they are really damaging their reputation and I'm seriously considering ditching my whole partner arrangement, its simply not worth the waste of time and aggravation now.