Unable to complete Partner Center verification – no workspace created (Ref: 715‑123160)

Question

Hi, I am trying to register as a Microsoft Partner, but my verification was blocked with the following message:

Reference number: 715‑123160 Transaction ID: 2a392997-f7e1-4325-842c-04eb313593e5

The issue is that because the enrollment was blocked at the trust‑verification stage, no Partner Center workspace was created, so I cannot open a support ticket. The “Contact Support” link takes me to a page with no option to submit a request.

I am the Global Admin of the tenant.

Could you please escalate this to the Partner Trust & Safety team so they can review my verification and advise on next steps?

Thank you.

jillarmourmicrosoft · Answer

Here you go try this: How to log a Microsoft support ticket without a partner account | Microsoft Community Hub

frankalonso · Answer

I followed the instructions here and was able to create a ticket.&nbsp; So that solves the problem for not being able to open a ticket without a workspace.&nbsp;&nbsp;

frontfoot · Answer

Done that but no response. How do I see the status of my support ticket?

jillarmourmicrosoft · Answer

FrontFoot​ I don't know the answer to that, did you get an email with a ticket number or info on how to track it? I am not part of support in any way so I don't know the interworkings of their systems. It does take the team anywhere from 5-12 days to respond, (I know that's forever). They should touch base with you soon! Please be patient. 🌞

frankalonso · Answer

I have a similar issue.&nbsp; I have no workspace and the support teams keep closing my support ticket saying my account is authorized.&nbsp; However, without any workspace I cannot proceed with my driver signing.&nbsp; And without a workspace I cannot open a ticket to say I do not have a workspace!?!?TrackingID#2606030040008641&nbsp;&nbsp;

Forum Discussion

Unable to complete Partner Center verification – no workspace created (Ref: 715‑123160)

6 Replies