Forum Discussion
Community ManagerHow to appeal a rejected partner profile in the verification process
Exactly the same experience here. New entity, trying to sign up. Rejected. Resubmit. Rejected. I've uploaded maybe 5 different documents, since there is ZERO feedback as to why it was rejected. Open a ticket. No response. Escalate through ASfP - no response (yet). MS Partner on Twitter, oh yeah, give us the details, we'll look into it. No response.
What the hell is going on over there?
It’s always been unintuitive but it has gotten significantly worse.
This experience has put me off the Microsoft Partner Program because I cannot envision what it would be like when I need support on behalf of a client.
In contrast, signing up for their competitor’s partner programme has been clear and straightforward.
Navigating the ins and outs of the Microsoft Partner Program has always been a bit of a dark art but it seems to be getting worse.
- JillArmour
SamuelRoach MDFBSW I am so sorry to hear of your poor experience with our support team. 😞 There are many partners trying to get through the verification process and they are doing the best they can.
I don't have access to check on the status of your tickets to provide you with any help as I'm not part of that team. I do hear you and I have shared your feedback with them. I don't know what that will do, but they should be aware of how frustrated our partners are.
Thanks for being part of the community, please keep us posted on your progress.
JillArmour I am working for an MSP who is registered with TD Synnex - and I'm in charge of purchasing Microsoft products through StellrOne - but my employment verification has been rejected.
I was aked to provide a specific document about our URL and recent billing showing owner, address, etc. I did that - but received no notice at all: that it was rejected.
When I click on FIX NOW, the prompt simply disappears from the screen and there is simply no information about appeal, or what next steps I can take. I provided exactly the documentation requested. This is simply ridiculous - as there is no way to get support for this. I'm simply unable to sell Microsoft products. Not sure that is what Microsoft wants: to make it HARDER to sell its products.
- I've got the exact same one, tried doing it in different browsers & machines with no luck.
Raised a ticket with the video and got the try the fix now button
Jill, i appreciate you reaching out, but holy crap what a nightmare. My last two submissions were "Assignment letter from an authorized representative of the organization" (Developer) and "Letter or statement from a financial institution or a utility company" (Partner). Both submitted on 6/8, and now both are rejected, with the "Fix now" request showing "The domain provided in your submission is insufficient for the requirements of our program." What? What does that even mean??
Seriously, you guys would save so much time just by being clearer on what you're looking for. So the prior domain purchase documents were accepted, but now we're just circling back around again?
What's really frustrating is there's no recourse, no support, no ability to escalate, no ability to even get emailed clarifications. All you're doing is saying Nope. Nope. Nope. over and over, expecting us to just keep guessing and resubmitting? Now with a 4 business days between decisions?If it wasn't absolutely critical for our business, I'd have punted long ago.
