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jv389012's avatar
jv389012
Copper Contributor
Apr 18, 2026

New Address Broke Verification

My business was registered as an MS Partner for 5+ years

We recently got a new address, I thought I was doing the right thing updating Microsoft partner portal legal info

The account is now unverified in rejected status, there is no 'Fix Now' button.

I have submitted multiple cases to Microsoft but no answer, it's been broken for days. We have a project next week and need to purchase licenses from our distributor, but can't if our partner account is rejected.

I got am email saying "We’ve successfully verified your Partner Center profile MpnId ...... "

But the verification statuis on legal info is still rejected

I tried fixing the address again, the Legal Info page is now not working, it doesn't display any company info now.

In my support ticket I submitted proof of business registration (ASIC), certificate of ownership for the tenant's main domain as well.

Not sure what to do here.

 

If anyone at MS can help, my ticket is 

ID:

2604180010000646

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