Issue registering with hardware developer program

Hello moderators,

Our Hardware Developer Program enrollment appears stuck in a state we can't resolve through self-service, and we're also unable to submit a ticket through the normal Contact Support flow.

Account details:

- Legal entity: Kodsafe Labs Private Limited

- Seller ID: 95092940

- User ID: 203442240

- Tenant: kodsafelabs.com (kodsec.onmicrosoft.com)

Confirmed status:

- Legal Business Profile verification: Authorized (Identity, Employment, and Business verification all passed)

- EV code signing certificate: uploaded via Manage Certificates, Active status for over a week

- Hardware workspace: not visible anywhere in Partner Center; Programs page shows only one tile plus "Add a program"

What we've tried:

1. Clicked "+" to add a program, selected "Get started" under Hardware (confirmed pre-selected per the documented flow), then "Go to Dashboard." Instead of proceeding through company info and the Hardware agreements, we were redirected straight back to the same single-tile Programs page — suggesting a Hardware Developer Program account already exists on this tenant but isn't surfacing as an accessible workspace.

2. In Account settings > User management > Users, our account shows as Global admin, Admin. However, the Groups and Microsoft Entra applications tabs on that same page return "Not authorized," despite the Global admin role — possibly related to the same underlying account state.

3. The standard Contact Support request form has an empty, unselectable Workspace field, so we're unable to submit a ticket that way.

Could someone please escalate this to the team that can review the backend Hardware Developer Program account status for this tenant/Seller ID and restore or grant workspace access? Happy to share further screenshots on request.

Thank you,

Hitesh Kesharia, Kodsafe Labs Private Limited