Forum Discussion
Identity Verification Rejected Twice – No Fix Now Button - ISV Success
I am the founder and sole owner of Scopo Health Agency LLC, enrolling in ISV Success / Microsoft AI Cloud Partner Program. My identity verification has been rejected twice with no "Fix Now" button and the banner states "no appeals available, application closed."
- Company: Scopo Health Agency LLC
- The name in my Microsoft tenant matches my government ID exactly
- Azure credits from Founders Hub expire May 12th - urgent
The portal is partially broken — support ticket workspace dropdown shows "No results found." I cannot escalate through normal channels.
I am requesting escalation to the Partner Onboarding / Trust Review team for manual identity review. Has anyone resolved an identity verification rejection without a Fix Now button? Any ISV Engagement Manager contacts appreciated.
2 Replies
Yeah, this can be really frustrating. If your identity verification is rejected and there’s no fix option, it’s usually a backend or review issue from Microsoft side. Sometimes the system doesn’t show the retry button properly. You can try signing out and back in, or checking if there’s any pending action in your account settings. But if the option still doesn’t appear, the only real solution is to contact support and ask for manual review.
- JillArmourMicrosoft
Community Manager
I hope this helps you log a ticket: How to log a Microsoft support ticket without a partner account | Microsoft Community Hub.
I have also sent you a DM.
