Forum Discussion
identity verification is pending for more than 12 days
Hello,
I am trying to register my organization in Microsoft Partner.
My Current vetting status of the "identity verification" is pending for more than 12 days.
By #1, we created a request ticket but only got a " Your question was successfully submitted to Microsoft Support TrackingID" email.
I called in Microsoft support but I cannot reach any person to talk to.
Could anyone give me some guide, please?
thank you
#1 Verify your account information - Partner Center | Microsoft LearnVerification: Verification usually takes 3-5 business days. If more than five days have passed, you can contact support for assistance.
I finally passed the verification process and I would like to share my experience to the community:
The biggest problem for me is the 'identity verification'. We tried our ID card (in Traditional Chinese) but cannot pass the 'identity verification'. I guess there is a locale issue in the verification part.
Here is my workaround: I use my passport and the Au10tix recognized my surname and given name in English and I changed my contact info to the same surname and given name. Problem solved, I passed all the verification process and my vetting status becomes Authorized now.
7 Replies
JillArmour, We are in the process of registering under the MAICPP Program and have been trying to complete our verification on Microsoft Partner Center for weeks with no luck as we have been stuck on the Identity verification stage.
Our identity verification status currently reads Rejected despite providing accurate information with no way of appealing as the Fix Now button is now lost.
We contacted support but got nothing positive from their response. Please find our support request numbers below for ease of reference:
Case 2502180040013611
Case 2502100040005799
Our MAICPP account is now suspended as the identity verification was not successful.
The Error message reads: the primary contact details did not match.
I believe the account is compliant and should be reactivated with the assistance of support.
We would appreciate your timely guidance with resolving the issue.
Thank you.
JillArmour, we followed all the steps in the provided link already and the situation is still the same. We cannot access the fix now button and hence cannot appeal the rejection. We would appreciate information on any other steps that could help us out of this dilemma. Thank you.
- JillArmourMicrosoft
Community Manager
minhuachen you are doing everything correctly, it just takes time for support to respond. There is no call center or any way to reach support via phone, submitting a ticket is the only way to work with them.
Hang in there!!
- Thank you and I have got a response email from Microsoft Support and it says that the review is WIP.
We will wait for the updateI finally passed the verification process and I would like to share my experience to the community:
The biggest problem for me is the 'identity verification'. We tried our ID card (in Traditional Chinese) but cannot pass the 'identity verification'. I guess there is a locale issue in the verification part.
Here is my workaround: I use my passport and the Au10tix recognized my surname and given name in English and I changed my contact info to the same surname and given name. Problem solved, I passed all the verification process and my vetting status becomes Authorized now.
