Forum Discussion
identity verification is pending for more than 12 days
I finally passed the verification process and I would like to share my experience to the community:
The biggest problem for me is the 'identity verification'. We tried our ID card (in Traditional Chinese) but cannot pass the 'identity verification'. I guess there is a locale issue in the verification part.
Here is my workaround: I use my passport and the Au10tix recognized my surname and given name in English and I changed my contact info to the same surname and given name. Problem solved, I passed all the verification process and my vetting status becomes Authorized now.
Community Manager
JillArmour, we followed all the steps in the provided link already and the situation is still the same. We cannot access the fix now button and hence cannot appeal the rejection. We would appreciate information on any other steps that could help us out of this dilemma. Thank you.