identity verification is pending for more than 12 days

I finally passed the verification process and I would like to share my experience to the community:
The biggest problem for me is the 'identity verification'. We tried our ID card (in Traditional Chinese) but cannot pass the 'identity verification'. I guess there is a locale issue in the verification part.
Here is my workaround: I use my passport and the Au10tix recognized my surname and given name in English and I changed my contact info to the same surname and given name. Problem solved, I passed all the verification process and my vetting status becomes Authorized now.