Frustrating support responses - business verification

At what point does an actual human being look at this forum and see all the issues partners are having with the same exact process, and then think to themselves, "yeah, this is totally working, let's change NOTHING about how partners are verified, it's completely perfect as is."

Since appointments are "not available for this type of support request", we all take to the forums to voice our displeasure over what is seemingly a dreadfully simple issue only to get here and be further frustrated by the unhelpful AI moderators copy-pasting the same helpdesk article we have all read 100 times while waiting 5 days to be rejected again with little to no context.

This process needs to change, but sadly since you're the only viable game in town, it won't because we all still need verification.