Forum Discussion
Frustrating support responses - business verification
I've been trying to get my business verified. It's a maddening process and the support "people" don't appear to understand how dates work. I sent our VAT registration document - too old (well it's a...
So after 6 weeks of banging my head against a brick wall I've finally been verified. I'm pretty sure (because obviously this broken system tells you nothing) the issue was the bank statement I uploaded had a date range on it "01-04-2025 to 31-04-2025" and they kept insisting it was more than 12 months ago. I edited the pdf to redact the first part so it just left 31-04-2025 and 3 days later I was in.
This is absolute madness.