Forum Discussion
'DOMAIN IS MISMATCHED' on Employment verification but the domain was correct...
I've been navigating the painful Microsoft vetting and verification process for 6 months in order to enroll in the MAICPP and CSP programs. After being rejected multiple times for Employment verification, I finally received a response to my support request for this issue!
The support agent said the reason for my rejection was that the domain on the invoice did not match the domain used on the account. However, it does!
The domain that the agent said was used on the invoice isn't even a domain I own. How would I have verified my email to begin with?? I re-uploaded this document, and to nobody's surprise, the verification was denied again. This really isn't good enough.
Has anyone else had this issue? Talking to support is like talking to a brick wall.
All my details on the invoice are EXACTLY the same as all my info in Partner Center, and the invoice is < 12 months old.
See pictures of correspondence below (domains replaced for privacy):
3 Replies
- JillArmourMicrosoft
Community Manager
You have to change your business name in your partner account to match your domain paperwork. Match it EXACTLY (if it's in caps make it all in caps, if there is a .com add the the .com to the name of your business. You should pass verification quickly after that.
Hi Jill,
Thanks for your reply.
As mentioned in my previous post all my details are set to be exactly the same as shown in the Legal Info section and I still can't get verified. I've had our CSP double-check this too and they were satisfied that all the information was to Microsoft's standards.
- JillArmourMicrosoft
What does your domain paperwork have as a registered name?
What do you have registered in your partner account?
