Forum Discussion
Developer Employment Verification stuck at Rejected (Pending Partner Action)
Hello Community Managers,
our almost 10-years-old active Windows Hardware Developer Account (SellerID 33743350) is completely blocked. After updating our company information to exactly match to our legal entity and identify myself, we received an email to upload documents, but this email links to the legal info page, and there is no possibility to upload anything. Can a Community Manager please escalate this case manually to the Vetting Operations Team, so we can submit our official Commercial Register extract (Handelsregisterauszug)?
Thank you and with best regards, Georg
Hi Jill, thanks again for your support. Unfortunately the web-form behind the suggested link does not work, tried everything, each time the same error "There is a problem submitting your request, try again!". Same like many other users, as you can read here in the forum.
But in the meantime I have found another way to log a support ticket: in the Partner-Center invoke AI-assistant support, then some question & answer ping-pong, until a button with support request appears. The form behind looks similar, and I was able to upload the needed document, and also got a ticket by e-mail. This was yesterday, and a few minutes ago I received an email that my account is full verified now, thanks a lot!
With best regards, Georg
5 Replies
Hi Jill,
thank you for your help and the link! Unfortunately, the support web form "create a support request" seems completely broken. When trying to submit the request (tested on multiple independent computers, different browsers) it constantly fails with a generic error: "There is a problem submitting your request, try again!". It completely perevents submission.
Since the automated systems and forms are blocking us, could you please internally escalate our SellerId 33743350 directly to the Vetting Operations team?
We have our officail Commercial Register extract (Handelsregisterauszug) read as PDF and can immediately provide it as soon as a manual ticket or a upload link is opened for us.
Thank you and with best regards, Georg
- JillArmourMicrosoft
Community Manager
Georg_W Please try an incognito window and clearing your cache/cookies. I unfortunately have no connection to the support team as this is not a support portal. The only way is to log a support ticket. 🐯
Hi Jill, thanks again for your support. Unfortunately the web-form behind the suggested link does not work, tried everything, each time the same error "There is a problem submitting your request, try again!". Same like many other users, as you can read here in the forum.
But in the meantime I have found another way to log a support ticket: in the Partner-Center invoke AI-assistant support, then some question & answer ping-pong, until a button with support request appears. The form behind looks similar, and I was able to upload the needed document, and also got a ticket by e-mail. This was yesterday, and a few minutes ago I received an email that my account is full verified now, thanks a lot!
With best regards, Georg
- JillArmourMicrosoft
Please submit a support ticket to move forward:
How to log a Microsoft support ticket without a partner account | Microsoft Community Hub
