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BrianSilke
Copper Contributor
Jun 16, 2025

CSP Account Still Shows "Rejected" Despite Authorization – Suspension Notice Received

Summary: My CSP Indirect Reseller account was confirmed as authorized by Microsoft support, but the Partner Center UI still shows "Rejected" with a "Fix now" button. I also received a suspension notice despite the authorization.

 

Dear Microsoft Partner Support,

I am writing regarding my CSP Indirect Reseller account and a suspension notice I received on May 23, 2025, stating that my account would be suspended and termination proceedings would begin 30 days from that date.

However, on June 13, 2025, I received confirmation via a support ticket that my account is now authorized and that no further action is required.

Despite this, as of June 16, 2025, when I log into Partner Center (even using a guest browser and different network), my Legal Info section still shows "Rejected" with a "Fix now" button. I believe this may be a UI or sync issue that is incorrectly triggering the suspension process.

To clarify, I am a sole trader and work on this business part-time. I have submitted all required documentation, including:
- Business registration
- Domain ownership invoice
- Self-attestation letter confirming sole proprietorship

I kindly request:
1. Confirmation that my CSP Indirect Reseller account will not be suspended.
2. A manual refresh or correction of the UI status in Partner Center to reflect the authorized state.
3. Any additional steps I should take to ensure my account remains in good standing.

Thank you for your assistance and clarification.

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