Contradictory Business Verification Status Blocking AppSource Publishing

Hello everyone,

We’re facing a critical verification issue in Partner Center that is preventing us from publishing our Office JS Excel add-in on Microsoft AppSource. Despite receiving explicit approval from the Microsoft Legal Vetting Support Team, our Developer tab continues to show a “Rejected” status.

Current Situation & Timeline

• Dec 13
  • Reached out to the Microsoft ISV Success Program team about publishing blockers.
  • Opened Support Ticket #2412130040014371 and provided our LLC formation document and domain renewal receipt.
• Dec 16 (Morning)
  • The Legal Vetting Support Team confirmed our account is “authorized.”
• Dec 16 (Afternoon)
  • Received a generic response from a support agent (Amol K.), requesting the very documents we had already attached in the ticket.
• Dec 16–20
  • Followed up daily with no meaningful response. The Developer tab remained in “Rejected” status, and the “Fix now” button leads to an empty side pane.
• Dec 20
  • Our Microsoft ISV Engagement Manager (Mariana Castellanos) escalated directly to the support team.
  • We still have not received any specific guidance on why the “Developer” tab is rejected, nor a fix for the broken “Fix now” button.

Contradictory Statuses

• Legal Info → Partner Tab: Fully verified and authorized, per the Legal Vetting Support Team.
• Legal Info → Developer Tab: Business verification remains “Rejected” without explanation.
• “Fix now” Button: Opens an empty side pane, making it impossible to submit additional documents or resolve the rejection.

Key Challenges

1. Contradictory Verification
   • The Legal Vetting Support Team says our account is approved, yet the Developer tab shows rejection.
2. Non-Functional “Fix now” Button
   • We can’t move forward or submit anything new because the side pane is blank.
3. Lack of Specific Feedback
   • Support (Amol K.) repeatedly requests documents we have already provided, and we’ve received no clear reason for the rejection.
4. Escalation & Delays
   • Despite daily follow-ups, involvement from our ISV Engagement Manager, and direct contact with the Legal Vetting Support Team, our issue remains unresolved.

Community Insights Needed

We’ve noticed that others have encountered similar “Fix now” button issues and generic rejection notices. If you’ve successfully resolved a contradictory verification status or a broken “Fix now” process, could you please share:

1. Workarounds or technical solutions for the non-functional “Fix now” button.
2. Recommended escalation paths beyond standard support channels.
3. Best ways to obtain detailed feedback on why a verification was rejected.

This roadblock is preventing us from listing our add-in on AppSource, which directly impacts our ability to serve clients. Any guidance, success stories, or escalation tips would be greatly appreciated.

Thank you for your time and help.

Best regards,
Mateo Beccar Varela
Email: email address removed for privacy reasons