Business Verification stuck "Rejected / Pending Partner Action" — appeal (Resolve) button fails

I'm requesting a Community Manager escalate this to the Partner Vetting / Trust & Safety team. We have an open Partner Support case that has stalled, and our self-service path is blocked by what appears to be a platform defect.

Situation: Our Developer-program Business Verification shows "Rejected / Pending Partner Action." Per Microsoft's own "Submit a verification appeal" article, an appeal is submitted by clicking Resolve (or User Action Needed) on the Verification Summary page. On our account, that exact Resolve button fails every time:

- The Account Verification panel opens but errors with "Unable to load conversation details. Please try again or contact support if the problem persists."

- The browser console shows, on every attempt: UploadError: "No authentication identifier provided" (thrown at resolveConversation / getUploadStatus).

- No document-type selector or upload field ever loads, so we cannot submit or resubmit a document.

- Help + Support / Create support request also fails to load.

So Microsoft's documented remediation is impossible for us to perform — this is not a document or eligibility problem on our side. A Microsoft 365 support engineer has already confirmed in writing that this is a Partner Center platform issue outside their team's access. Several partners have reported the identical Resolve-panel / authentication failure on this board within the past week, which points to a platform-side defect rather than a documentation gap.

Request:

1. A manual appeal / reset by the Vetting team so a working resubmission path opens, or acceptance of our business document out of band.

2. The specific reason our Business Verification was rejected, so we can prepare the correct official document (we have a limited number of appeal attempts and don't want to spend one on the wrong document).

I'm happy to share our Seller ID, Partner ID, Tenant ID, the open Partner Support case number, and screenshots privately via DM. This is currently blocking a Microsoft Marketplace / Copilot launch.

Thanks in advance.