Forum Discussion

DecaIT's avatar
DecaIT
Copper Contributor
Jun 15, 2026

Blocked enrolment, Trust Code 715-123160, requesting manual review

Hi moderators,

 

Our Partner Center enrolment is blocked by the automated trust evaluation system, and we cannot open a support ticket because the workspace dropdown is empty (the known issue for blocked enrolments). Requesting escalation to the Vetting and Enrollment / Trust & Safety team for manual review and to clear the block.

 

We are a legitimate, newly registered Australian business and all details match our official government records.

 

Entity

- Legal entity: Deca IT Pty Ltd

- ACN: 698 030 465

- ABN: 46 698 030 465 (active from 13 May 2026, verifiable on ABN Lookup)

- Registered address: 532 City Road, South Melbourne VIC 3205, Australia

- Tenant: decait.onmicrosoft.com

- Partner ID / MPN ID: Unknown due to error

 

Error details from the blocked screen

- Reference number: 715-123160

- Transaction ID: c2c23a10-9d90-44a7-afa4-36ec6ef5b846

- Correlation ID: 07bac0f0-050b-4bdd-8918-71e62b4746fb

 

Symptom

Account settings > Legal info is completely empty (no profile tabs), so no legal business profile was ever saved. Enrolment appears to have been blocked before the profile could be created. Attempting to proceed returns the trust error above.

 

Verification already completed

- Domain decait.com.au is registered in the company's name

- Public website is live at https://decait.com.au with full legal footer (entity name, ACN, ABN, registered address), plus Privacy and Terms pages

- ABN Lookup confirms entity name DECA IT PTY LTD at the address above

 

I am the account owner and Global Admin of the tenant. I can provide the account owner email, identity documentation (ASIC Certificate of Registration, ABN record, proof of domain ownership), and complete identity verification privately. Please let me know the best private channel, or DM me here.

 

Thank you for your help.

verification

4 Replies

  • stankolbin's avatar
    stankolbin
    MCT
    Jun 29, 2026

    I am in a similar kind of situation. My corporation has been an Active and Authorize Microsoft Partner for more than 8 years already. On June 24, 2026 Partner Dashboard triggered the Indentity Verification step without any visible reason (no changes have been made to Legal Company Info, like Address, Primary Contact, etc. for years). So, I went through the Indentity Verification step but it was rejected because Microsoft Trusted Identity Verification Partner AU10TIX sent incorrect details (missed the Last Name completely!!) to the Microsoft side during the verification process and that resulted in the name mismatch and the rejected Identity Verification step and didn't evevn give 30 days to remediate, but less than a week, the current deadline set is June 30, 2026

     

    I have already opened two support tickets - the communications are going in loops. The Microsoft Partner Support tells me that there has been nam mismatch and to re-submit the Indentity Verification step, but I cannot re-submit because the Resolve button is not available anymore on the 

    https://partner.microsoft.com/dashboard/v2/account-settings/organization/legalinfo/vetting/partner page.

    The support responses appear be coming from AI agent.

     

    This is a serious concern: how to engage a real person from the Microsoft Partner support to have manual intervention and assist with the process.

  • DecaIT's avatar
    DecaIT
    Copper Contributor
    Jun 23, 2026

    Hi,

     

    I have managed to log a ticket for this issue. Details below: 

    ID: 2606240010000361

    Status: Open

    Issue type: Password recovery or reset for account

    Opened: 6/24/2026, 4:43:54 AM UTC

    Modified date: 6/24/2026, 4:43:54 AM UTC

     

    Please help.

  • DecaIT's avatar
    DecaIT
    Copper Contributor
    Jun 19, 2026

    Update: I tried to log a support ticket through Partner Center for this, but I cannot submit it. The Workspace field is required and returns "No results found," because no workspace exists (the trust block stopped enrolment before one could be created). This is the known blocked-enrolment catch-22, which is why I'm raising it here.

     

    Could a moderator please escalate to the Vetting / Trust & Safety team for a manual review? Reference 715-123160. I'm the account owner and Global Admin, and I'm happy to provide documentation (ASIC Certificate of Registration, ABN Lookup record for DECA IT PTY LTD, proof of domain ownership) and complete identity verification privately via DM.

    Thank you.