Blocked enrolment, Trust Code 715-123160, requesting manual review

I am in a similar kind of situation. My corporation has been an Active and Authorize Microsoft Partner for more than 8 years already. On June 24, 2026 Partner Dashboard triggered the Indentity Verification step without any visible reason (no changes have been made to Legal Company Info, like Address, Primary Contact, etc. for years). So, I went through the Indentity Verification step but it was rejected because Microsoft Trusted Identity Verification Partner AU10TIX sent incorrect details (missed the Last Name completely!!) to the Microsoft side during the verification process and that resulted in the name mismatch and the rejected Identity Verification step and didn't evevn give 30 days to remediate, but less than a week, the current deadline set is June 30, 2026

I have already opened two support tickets - the communications are going in loops. The Microsoft Partner Support tells me that there has been nam mismatch and to re-submit the Indentity Verification step, but I cannot re-submit because the Resolve button is not available anymore on the 

https://partner.microsoft.com/dashboard/v2/account-settings/organization/legalinfo/vetting/partner page.

The support responses appear be coming from AI agent.

This is a serious concern: how to engage a real person from the Microsoft Partner support to have manual intervention and assist with the process.