Application closed by Support after following their instructions: Partner ID 7114215

The below email from Microsoft Support was sent to me, instructing me that I needed to update the address on the account from the mailing address to the physical address that matches the Articles of Incorporation. 

Dear Luke:

Thank you for providing additional documents to our team for account verification. Upon review, we identified that the documents do not match the information you entered for your account.

ADDRESS MISMATCHED FOR Business Verification

If it is not possible to provide additional documentation, please update your account information to match any legal documents already provided or your official Company registration details.

Your account details:

Company Name: REDACTED

Address: REDACTED

If you need additional information to update, your profile, you can find it here.

All submitted documents must have an expiration date that is at least two months in the future.

I then responded with the below email, confirming the change per the instructions. After this, my account was closed and Microsoft support has given me generic templated responses with no detail as to why. I had only used 2 out of my 3 verification attempts for the last step and I now cannot restart the process.

Request: Please reopen my application so I can complete verification once my updated documents are available, or advise on the correct path to do so.

Thank you for the clarification

I have updated our Partner Center legal address from REDACTED (mailing address) to (REDACTED) to match our Delaware Certificate of Incorporation. This is our official Delaware registered office address.

Do I now need to re-upload the certificate of incorporation, or what are the next steps?