You’ve tried to sign in too many attempts with incorrect password or account .

For 3 weeks now every time I try to sign in I get that message but account and password is correct, I have reached out to chat support every day for a fix have even done all trouble shooting steps multiple times a week. 

I recently got told that it is a known issue with the server and it is at Microsoft ends but there is no time line to fix it. It’s know become a joke that I’ve been locked out for 3 weeks with no help .