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lKaustiK's avatar
lKaustiK
Copper Contributor
Dec 13, 2023

Syncing Gmail Account to Outlook App

Hello, I’m having issues syncing my gmail account to the outlook email on my Mac and iPhone, I’m able to sign in to get new emails but will not sync to the point it’s showing emails previously deleted weeks ago. When I log into the website it shows how my email should look with not many messages in my inbox right now. How can I get this app to sync so I do not have to delete the same emails multiple times. Thank you for the support!

Outlook for iOS
Outlook for Mac
outlook on the web

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  • JimDrosdck's avatar
    JimDrosdck
    Copper Contributor
    Dec 20, 2023

    lKaustiK 

     

    Try this...

     

    Log into your Gmail account via web browser.
    Click the Gear and go then click 'See all settings'
    On the top menu click 'Forwarding and POP/IMAP.
    In the 'IMAP access' section, and set the following 2 settings...

     

    When I mark a message in IMAP as deleted:

    X Auto-Expunge off - Wait for the client to update the server.

     

    When a message is marked as deleted and expunged from the last visible IMAP folder:
    X Move the message to the Trash
    --OR--
    X Immediately delete the message forever

     

    I fixed this problem for a client just a few minutes ago using this process.

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