Forum Discussion
Search not working in Outlook 2019 since updating to Monterey 12.1 on the Mac
There appears from other sites to be a very widespread problem with search not working in Outlook - no results obtained in Monterey- since the latest OS update. Rebuilding spotlight does not work and many people cannot change to the new version of outlook as they are served by older versions of Exchange Server.
It looks like a bug, but any ideas gratefully received.
202 Replies
SCSW_2021 Same here, but in my case on Monterey 12.0.1 with Outlook 16.56 (21121100).
<rant>Why can't Microsoft simply build a decent search mechanism directly into Outlook? The benefit of using Spotlight for this is ZERO and every time *something* significant changes in my system I have to repair Outlook/Spotlight search, on average about three times per year. And this time it seems to be broken beyond repair, AGAIN.</rant>
- Same here! The typical procedures like rebuilding index or rebuilding caches are not bringing any results. Search works in "New Outlook" design but brings too much other issues.
At the moment, my only workaround is to have Outlook.com open in parallel and do all my searches there.
It is really a mess!I have contacted MS support via MS Outlook help yesterday.
They came up with a lot of useless tipps like reindexing and at last they stated this:
(German original text, even if I think this was machine translated. Will post translation below)
"Danke für die Zeit, Matthias. Ich möchte Sie darüber informieren, dass wir das Problem dem Apple-Team gemeldet haben, da die Suchfunktion nach dem Update von macOS 12.1 unterbrochen wurde. Das betroffene Team arbeitet mit Apple zusammen, um herauszufinden, was das Problem verursachen könnte. Vorerst empfehlen wir Ihnen, manuell nach den E-Mails zu suchen. Schätzen Sie Ihre Geduld und Zusammenarbeit. Danke!"
Translation:
"Thank you for your time, Matthias. I would like to inform you that we have reported the problem to the Apple team as the search function was interrupted after the macOS 12.1 update. The affected team is working with Apple to find out what could be causing the problem. For now, we recommend you manually search for the emails. Appreciate your patience and cooperation.
Thank you. "At least they have acknowledged the issues and are working with Apple to solve the issue.
Matthias_Wagner Hello there... did they contact you further regarding this or you are still waiting some reply?
- BTW, search & search folders did seem to work in the 'New Outlook' format, which still does not work for me. #TryHarderMS
- Switching to the New outlook format fixed the problem...though I don't like this format much. Buy, hey, things are working properly now!
SCSW_2021
I am having the same issue with IMAP to Gmail.Which means for now, the Gmail search is better than MS Outlook.
I have the sma issue. I tried all options and solutions of rebuilding, reinstallung etc.
It is for sure a Microsoft problem, spotlight works without restrictions, it also finds all mails.
At the moment outlook for OSX is not usable for professionals!
A real problem!because of this problem I am actually going to return my brand new MacBook Pro 16" and revert to my old 2018 MacBook Pro which still has the 12.01 on it! Bit extreme, but seems my only option. Like most of you, I cant work without a search.
For what it is worth, spotlight outside outlook does find emails, but it is a very cumbersome way of working.
For me all ok with beta update.
Windback, see this weblink: https://beebom.com/how-downgrade-from-macos-12-monterey-to-macos-big-sur/
Succes!
- Same issue here. Help me ASAP !
I've had enough, and I started to use another email client. The Outlook team doesn't even pay attention to our issues. I took a closer look at Mail from Apple. There I found all the functions that I need. Goodbye Outlook!
- Same isseu here. I once switched back from the new to the old version and now search doesn't work anymore. Removing and adding accounts didn't help. When I go back to the new version it works again but then I miss other functionality.
