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SCSW_2021's avatar
SCSW_2021
Copper Contributor
Dec 16, 2021

Search not working in Outlook 2019 since updating to Monterey 12.1 on the Mac

There appears from other sites to be a very widespread problem with search not working in Outlook - no results obtained in Monterey- since the latest OS update. Rebuilding spotlight does not work and...
Matthias_Wagner's avatar
Matthias_Wagner
Copper Contributor
Dec 24, 2021
Same here! The typical procedures like rebuilding index or rebuilding caches are not bringing any results. Search works in "New Outlook" design but brings too much other issues.
At the moment, my only workaround is to have Outlook.com open in parallel and do all my searches there.
It is really a mess!
Matthias_Wagner's avatar
Matthias_Wagner
Copper Contributor
Dec 25, 2021

I have contacted MS support via MS Outlook help yesterday.

They came up with a lot of useless tipps like reindexing and at last they stated this: 

(German original text, even if I think this was machine translated. Will post translation below)

"Danke für die Zeit, Matthias. Ich möchte Sie darüber informieren, dass wir das Problem dem Apple-Team gemeldet haben, da die Suchfunktion nach dem Update von macOS 12.1 unterbrochen wurde. Das betroffene Team arbeitet mit Apple zusammen, um herauszufinden, was das Problem verursachen könnte. Vorerst empfehlen wir Ihnen, manuell nach den E-Mails zu suchen. Schätzen Sie Ihre Geduld und Zusammenarbeit. Danke!"

 

Translation:

"Thank you for your time, Matthias. I would like to inform you that we have reported the problem to the Apple team as the search function was interrupted after the macOS 12.1 update. The affected team is working with Apple to find out what could be causing the problem. For now, we recommend you manually search for the emails. Appreciate your patience and cooperation.
Thank you. "

 

At least they have acknowledged the issues and are working with Apple to solve the issue.

  • VladanJ75's avatar
    VladanJ75
    Copper Contributor
    Dec 28, 2021

    Matthias_Wagner Hello there... did they contact you further regarding this or you are still waiting some reply?

    • Matthias_Wagner's avatar
      Matthias_Wagner
      Copper Contributor
      Dec 28, 2021

      VladanJ75 

       

      Not really ... just that:

       

      My last comment:
      "Thanks, I read the last message and hope there will be a solution soon."
      The last answer from MS support:
      "Thanks for the reply, Matthias. I understand the concern, as this needs to be tested and the fix rolled out, we will not be able to give the time when the issue can be fixed. Please bear with us so we can investigate and fix the issue.

      However, I will close this ticket for now. If you need help with Outlook for Mac. Please feel free to contact us through the same channel and we will be more than happy to assist you.

      Wishing you a very happy new year."

      • Matthias_Wagner's avatar
        Matthias_Wagner
        Copper Contributor
        Jan 03, 2022
        Now you know, why MS did not have time to fix the search bug.
        https://thehackernews.com/2022/01/microsoft-issues-fix-for-exchange-y2k22.html

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