Forum Discussion
JasonYeung
Jan 16, 2026Brass Contributor
Setting up mail forwarding of an account with no Outlook license
Hi, Currently we have an account that can be used to log into office.com. There's no Outlook license applied to the account. As a result, if someone sends an email to it, it will be sent back becaus...
VasilMichev
Jan 17, 2026MVP
"Standard" forwarding controls do indeed require a mailbox, but you should be able to use a mail flow rule instead: https://learn.microsoft.com/en-us/exchange/security-and-compliance/mail-flow-rules/mail-flow-rule-actions
Configure the conditions as needed and use the RedirectMessageTo action.