Forum Discussion
Rule not working
Hi Experts User has a rule setup on his outlook. when email is being received by user1@mydomain.com with subject "xyz" forward the mail to abc@gmail.com. The rule was working fine and suddenly it st...
Hello,
Things we need to check.
Does the Outlook rule works if we ran it manually.
If yes then you need to check if this user mailbox is configured to receive journaling NDR.
As per the below article the transport rule and the mailbox rule don't work for a mailbox. If the mailbox is setup to receive undeliverable journal reports.
https://support.microsoft.com/en-in/help/2829319/transport-and-mailbox-rules-in-exchange-online-or-in-on-premises-excha
You can check the same after login to Office 365 as a Global admin.
- Use the admin account to sign in to https://portal.office.com or https://outlook.office365.com/ecp
- On the global navigation bar, click Admin, and then click Exchange.
- Click Compliance Management, and then click Journal Rules. Review the value for the Send undeliverable journal reports to setting.
This may not be the exact solution, but its good to have a look for the same.
Regards
Mukesh Rawat