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craig2020's avatar
craig2020
Copper Contributor
Aug 08, 2020

Problems accessing Outlook.com

I monitor multiple email accounts using Outlook 365.  Today Outlook 365 desktop began giving errors when launching.  I discovered it was due to my outlook.com email and problems went away when I deleted that account.  I have been unable to re-add my outlook.com email back to Outlook desktop app.

Next step was to launch Outlook.com.  I received the following error message:

 
😞
Something went wrong
Access is denied.
X-OWA-CorrelationId 719069db-151d-5305-afd5-ba1952d07c50
X-OWA-Error Microsoft.Exchange.Clients.Owa2.Server.Core.OwaADObjectNotFoundException
X-OWA-Version 15.20.3261.20
X-FEServer DM6PR06CA0054
X-BEServer DM6PR01MB4523
Date:8/8/2020 1:41:11 AM

I am able to access onedrive.live.com  and other online apps except the outlook and calendar.  first thought was the maybe outlook server was down, but I can access other outlook.com accounts.

 

Any help please

outlook for windows
outlook on the web
  • lynnepeirse's avatar
    lynnepeirse
    Copper Contributor
    Aug 08, 2020

    I got an error message this morning advising that I was off line - all attempts to rectify the issue have been unsuccessful, including rebooting, updating the software, deleting the email account and trying to reinstate it.  I can access emails via gmail  and on my phone but they are not syncing with my laptop.   I prefer outlook. Please advise solutions?

    • craig2020's avatar
      craig2020
      Copper Contributor
      Aug 08, 2020

      lynnepeirse  the things you describe apply to me as well, so we have the same issue.  hopefully someone can advise or it will clear up

      • lynnepeirse's avatar
        lynnepeirse
        Copper Contributor
        Aug 08, 2020
        Yes this has stumped me. I can usually trouble shoot things like this but I think this one is beyond me....

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