Forum Discussion
Possible bug: When searching, we cannot move emails older than "mail to keep offline"
If you have cached exchange mode on, you cannot move (either by drag-and-drop or right-click -> move) emails older than the "mail to keep offline" setting.
We confirmed this with Office365 support who were able to reproduce the issue. They had no suggestions other than to cache all email or use Online mode. Neither of these is feasible for performance and/or storage reasons.
Steps to reproduce problem:
- Add at least two mailboxes to Outlook as individual accounts (not additional mailboxes under the same account). In our case, both of these are Office365 mailboxes.
- Set the “mail to keep offline setting” to 2 weeks for both accounts
- In one of the mailboxes, search for an email that is older than 2 weeks and then try to drag it to the other mailbox (or right click -> move)
- Notice that the email does not move.
Which version/build of Outlook is that? Gabe_Bratton might have an idea.
Adding some more info:
If we try to move the email again after we have already tried to move it unsuccessfully, we almost always get this message:
Besides changing to Online mode or caching the whole mailbox, another workaround is to click the View on Server button before performing the search. This puts the mailbox effectively in Online mode, and the emails will move (though it takes a minute for this to update visually - it looks like the emails haven't moved, but they have)
