Forum Discussion
Possible bug: When searching, we cannot move emails older than "mail to keep offline"
Adding some more info:
If we try to move the email again after we have already tried to move it unsuccessfully, we almost always get this message:
Besides changing to Online mode or caching the whole mailbox, another workaround is to click the View on Server button before performing the search. This puts the mailbox effectively in Online mode, and the emails will move (though it takes a minute for this to update visually - it looks like the emails haven't moved, but they have)
Gabe_BrattonMicrosoft
I see that we have had a hotfix request to fix this. The Outlook Team said that the issue was too big a work item to fix in a hotfix. There is a bug tracking future work to address it.
The workaround in the meantime is to have the impacted users set sync slider to All Mailbox or disable service search.
Disable Server Assisted Search
Group Policy registry path:
HKEY_CURRENT_USER\software\policies\Microsoft\office\16.0\outlook\search
DWORD: DisableServerAssistedSearch
OCT registry path:
HKEY_CURRENT_USER\software\microsoft\office\16.0\outlook\search
DWORD DisableServerAssistedSearchDisables Outlook from requesting and using Search results from Exchange for cached and non-cached mailbox items. Instead, it will use search results from Windows search service. Set to 1 to enforce.
Thank you for the update! Sounds like it will be included with an office update - do you have any ETA or information on which future build(s) of office will include the fix?
- Gabe_Bratton
There is some work scheduled around this for Q2 but I don't know what all other work items are associated. That would likely be the earliest timeframe.
