Forum Discussion
Outlook won't let me sign in to my account neither update the 2-step verification information.
Hello guys, I have been trying to sign in to my Outlook account using my password and even though the password is correct Outlook IS NOT GIVING ME ACCESS to my account. Is asking for a code which is being sent to my recovery email account which is also an Outlook account but apparently it has been blocked due to trying to get access to it with the wrong password. (Which was not me, I am guessing Microsoft had a leak of information and someone tried to)
Password is correct and I have confirmed it but Microsoft is still trying to double check that is me even though I have never had 2 step verification active. Is there any way in which i can update the recovery email so that code gets sent to a new email that I had to create (The one in which I am currently logged in and starting this conversation) so I can gain access to my +15 email account? I just need to know if I will be able to recover the account at some point or should I give up and move on? I need a resolution and NONE of the websites in Microsoft is being of any help.
Bottom line: Need to update the recovery information of my Outlook account since I no longer have access to the recovery email, phone number or app from another phone. IS IT EVEN POSSIBLE?
Thanks.
2 Replies
I'm seeing many people having similar issues with Outlook, it's due to Outlook and Windows updates (usually) and a mix of Personal Outlook accounts having a security problem. One can cause the other. For you being locked out of the recovery account, that can't be fixed unless you put in a recovery account request with MS through their portal. For the account you are having security issues with, have you tried logging in online in a variety of browsers and also incognito? Try the top ones: Edge, Chrome and now Brave seems to be a favorite. It might allow you to chose another way to verify you. Guessing they are pushing security for Outlook due to the reason I mentioned in the beginning. If you can get in online, you can change the recovery account or remove it and add on 2-step with your phone.
Delete the Outlook account in Windows Settings and re-add it, check the system time/time zone, and if the issue persists, temporarily turn off two-step verification.
