Forum Discussion
Outlook (Office 2019) crashes when Send of From clicked
Since the evening of Sunday 19th I have been unable to send emails from Outlook on my PC. I can compose an email and select recipients. However when I try to send the message it hangs for a few seconds, closes and reopens (having lost all trace of the attempted message). Subsequently I found that this was also happening if I hit the From button (to change which account I am sending it from).
I tried safe mode. I tried creating a new profile. Also both Quick Repair and the lengthy Online Repair of Office. None of these have had any impact.
I can still send emails from the accounts on my smartphone, though this is aggravating for anything lengthy or with attachments that have to be transferred from the PC. I am however doing this by accessing the accounts from gMail (I switched from Outlook on the phone because that started hanging for ever). The ability to do this suggests to me that it is unlikely to be the profile or accounts that are the root cause - but what do I know?
One last, probably irrelevant point. For some months now I have been regularly prompted to provide credentials for the two non-default accounts, despite the fact that they have been working fine. I have tried to do what is requested but the messages just won't go away. I am assuming they are not spam like the "unusual login from Russia" messages.
Is the crashing behaviour described above a known issue and if so does anyone have any ideas how to get rid of it. Other than changing email program on the PC.
32 Replies
- Now sorted, it seems. Just get the latest Windows Update and sanity will return. Let's just hope the update hasn't broken something else...
- This just worked for me;
Workaround to revert to prior working build:
1. Open a Command Prompt window (from Windows search box type Command Prompt, right click on Command Prompt and click Run as administrator)
2. Paste the commands below into the Command Prompt window and press Enter after each:
cd %programfiles%\Common Files\Microsoft Shared\ClickToRun
officec2rclient.exe /update user updatetoversion=16.0.16924.20124 - Ok
I think the problem is in some way linked to hotmail emails.
I also use a gmail mailbox in Outlook. I just tried sending from that, and it works fine. The three other email accounts I use are all hotmail ones and it is those that crash Outlook when I try to send.
- I have also been having the problem starting yesterday 24th November 2023.
I first noticed it when I tried clicking on pop out for an email; Outlook 2019 immediately crashed.
I then composed reply without using pop out and when clicking on send, Outlook immediately crashes with no sign of the composed email either as sent or draft when I re-started.
One think I did notice, and I'm sure it started yesterday, Outlook itslef looked different; how a selected email looked; the Navigation options had gone from the top and fairly large buttons to small buttons down the bottom. Don't know if this has any importance?
I hope they sort it soon. I access several different mail boxes within Outlook for different voluntary roles I perform and having to try to log into each one separately is going to be very time consuming.
I might add, I have rebooted laptop several times just in case that sorted things; it didn't 😞
Elaine thelordgiveth I have noticed this issue also on a relative's Outlook 2019 installation: composing a message works fine until clicking send and then the app freezes for a few seconds before crashing without an error code.
They have tried safe mode, disabling COM addons etc. One interesting point to note is that using the "new" outlook view the issue does not occur (and the message is sent)
Hopefully Microsoft will identify the issue / provide a resolution soon.
Exactly the same issue here with my hotmail account connected to Outlook 2019.
Since the last update to outlook a few days ago I can do everything with the hotmail account except send an email. As soon as I send the program crashes.
Mine connects via Microsoft Exchange.
I can see others on other websites are having the same issue. I suspect the recent update has caused a problem
- Credentials are probably a red herring. Can you send emails when you haven't changed the sender? I can't. A further oddity emerged. When I emailed from my phone I included myself as a recipient, both freestanding and as a member of the distribution list in the email I was replying to. In my PC Outlook inbox I got a message which told me (as sender) that exactly the same email address (as recipient) could not accept the email. Specifically: "Remote server returned '550 5.4.310 DNS domain sct-15-20-4755-11-msonline-outlook-76d7b.templatetenant does not exist [Message=InfoDomainNonexistent] [LastAttemptedServerName=sct-15-20-4755-11-msonline-outlook-76d7b.templatetenant] [VI1EUR04FT044.eop-eur04.prod.protection.outlook.com 2023-11-21T00:06:34.499Z 08DBE2CD6715B55E]". The string IMCEAEX-_o=First+20Organization_ou=Exchange+20Administrative+20Group+28FYDIBOHF23SPDLT+29_cn=Recipients_cn=00064000C1B0B8AF@sct-15-20-4755-11-msonline-outlook-76d7b.templateTenant appears to be what it thinks it was trying to send it to.
thelordgiveth same problem here with Office 2019, no prompt for credential, only the issue with changing sender
- Manu82 I suspect that the credentials thing is a red herring but included it just in case!
Is it just changing sender? Can you (unlike me) send an email if you have not touched the From button?
One additional puzzle. When I sent an email from my smartphone I copied it to myself and it also (as it was a response) got copied to me as part of the original sender's distribution list. I received the email on my PC but only as a member of that list. The attempt to send it to myself as a named individual (a hotmail.com address) failed with the following extracts from the error message:-
Delivery has failed to these recipients or groups:
xxxx xxxx
Your message couldn't be delivered. The Domain Name System (DNS) reported that the recipient's domain does not exist.
Contact the recipient by some other means (by phone, for example) and ask them to tell their email admin that it appears that their domain isn't properly registered at their domain registrar. Give them the error details shown below. It's likely that the recipient's email admin is the only one who can fix this problem.
For more information and tips to fix this issue see this article: https://go.microsoft.com/fwlink/?LinkId=389361.
Diagnostic information for administrators:
Generating server: VI0PR03MB10297.eurprd03.prod.outlook.com
IMCEAEX-_o=First+20Organization_ou=Exchange+20Administrative+20Group+28FYDIBOHF23SPDLT+29_cn=Recipients_cn=00064000C1B0B8AF@sct-15-20-4755-11-msonline-outlook-76d7b.templateTenant
Remote server returned '550 5.4.310 DNS domain sct-15-20-4755-11-msonline-outlook-76d7b.templatetenant does not exist [Message=InfoDomainNonexistent] [LastAttemptedServerName=sct-15-20-4755-11-msonline-outlook-76d7b.templatetenant] [VI1EUR04FT044.eop-eur04.prod.protection.outlook.com 2023-11-21T00:06:34.499Z 08DBE2CD6715B55E]'
and (lower down) shows the address sent to as
To: xxxx xxxx
<IMCEAEX-_o=First+20Organization_ou=Exchange+20Administrative+20Group+28FYDIBOHF23SPDLT+29_cn=Recipients_cn=00064000C1B0B8AF@sct-15-20-4755-11-msonline-outlook-76d7b.templateTenant>
which is a complete mystery to me.
