Forum Discussion
Outlook (Office 2019) crashes when Send of From clicked
thelordgiveth I have noticed this issue also on a relative's Outlook 2019 installation: composing a message works fine until clicking send and then the app freezes for a few seconds before crashing without an error code.
They have tried safe mode, disabling COM addons etc. One interesting point to note is that using the "new" outlook view the issue does not occur (and the message is sent)
Hopefully Microsoft will identify the issue / provide a resolution soon.
- manzpNov 23, 2023Copper Contributor
Exactly the same issue here with my hotmail account connected to Outlook 2019.
Since the last update to outlook a few days ago I can do everything with the hotmail account except send an email. As soon as I send the program crashes.
Mine connects via Microsoft Exchange.
I can see others on other websites are having the same issue. I suspect the recent update has caused a problem
- ming509Nov 29, 2023Copper Contributor
manzp I am having this exact same issue over the last week. Keeps crashing every time I hit send using hotmail account in Outlook. When I try to change sender to another email account I have, Outlook crashes as well. WTF!
- manzpNov 29, 2023Copper Contributorfollow the instructions above to revert to an earlier build and you will have a working solution until MS patch the issue
- thelordgivethNov 24, 2023Copper Contributormanzp
As far as I can see my most recent updates were on 16th November and I was sending emails quite happily until the evening of 19th. If there was an identifiable update to roll back I'd try that, I guess.
Which other websites are you seeing similar reports on please? It would be useful to see what others are experiencing and think.
I'm a newbie when it comes to posting on this forum. Would we expect someone from MS to respond with a solution, or at least an acknowledgement that something has been broken? If we are talking months for a solution I'll be migrating elsewhere, though I don't really fancy reinputting all the details of three accounts. If I were being supercynical I might think that the idea was to tell us all would be hunky dory if only we took out a shiny new 365 sub...- manzpNov 24, 2023Copper ContributorWould be nice if MS gave an answer... I saw one person said they changed from Microsoft exchange to IMAP/SMTP and it worked for them. Another said they changed to the "New" view for Outlook desktop app which I am pretty sure I declined when prompted within the last week. Issue started after that. Searching on the web I can't find any information on changing to this new view as I would like to try that. I saw a post on reddit and on another MS forum.
I don't post that often, but hoping we can get a resolution on this issue.