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thelordgiveth's avatar
thelordgiveth
Copper Contributor
Nov 21, 2023

Outlook (Office 2019) crashes when Send of From clicked

Since the evening of Sunday 19th I have been unable to send emails from Outlook on my PC.  I can compose an email and select recipients. However when I try to send the message it hangs for a few seco...
badgb21's avatar
badgb21
Copper Contributor
Nov 28, 2023
This just worked for me;

Workaround to revert to prior working build:

1. Open a Command Prompt window (from Windows search box type Command Prompt, right click on Command Prompt and click Run as administrator)

2. Paste the commands below into the Command Prompt window and press Enter after each:

cd %programfiles%\Common Files\Microsoft Shared\ClickToRun

officec2rclient.exe /update user updatetoversion=16.0.16924.20124
Suze1107's avatar
Suze1107
Copper Contributor
Nov 28, 2023
Doesn't work for me 😞 When I paste the second line in, it just keeps showing exactly this:

C: \Program Files\Common Files\microsoft shared\ClickToRun>
  • Suze1107's avatar
    Suze1107
    Copper Contributor
    Nov 28, 2023

    @badgb21  Oh wait - actually it did! I missed the "run as admin" part first.

     

    Thanks so much for the help! it worked 🙂

    • badgb21's avatar
      badgb21
      Copper Contributor
      Nov 29, 2023

      Great. This has reverted my version of Office to 2016 Professional Plus - version=16.0.16924.20054
      Slightly different version to the one in the run command, but hey!

      (My previous version with the problem was 16.0.17029.20028)
      I've turned off the updates in office and in the windows update/advanced options, to be sure. Only once MS has a definite fix in a current version, will I test out an update.

  • manzp's avatar
    manzp
    Copper Contributor
    Nov 28, 2023

    Suze1107 worked for me 

     

    Make sure you run command prompt as administrator

    Also try rebooting the PC and then do it as sometimes outlook update gets stuck

     

    Hopefully the bug patch will be released soon. In the mean time I have disabled updates as the supposed fixed update doesn't seem to be available for download yet even though MS said it would be available for download about 2 days ago. 
    If anyone sees their outlook 2019 update to 17029.20052 or later please post

    If I auto update mine is stuck in 17029.20028 which has the sending bug.

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