Forum Discussion
thelordgiveth
Nov 21, 2023Copper Contributor
Outlook (Office 2019) crashes when Send of From clicked
Since the evening of Sunday 19th I have been unable to send emails from Outlook on my PC. I can compose an email and select recipients. However when I try to send the message it hangs for a few seco...
Manu82
Nov 22, 2023Copper Contributor
thelordgiveth same problem here with Office 2019, no prompt for credential, only the issue with changing sender
thelordgiveth
Nov 22, 2023Copper Contributor
Manu82 I suspect that the credentials thing is a red herring but included it just in case!
Is it just changing sender? Can you (unlike me) send an email if you have not touched the From button?
One additional puzzle. When I sent an email from my smartphone I copied it to myself and it also (as it was a response) got copied to me as part of the original sender's distribution list. I received the email on my PC but only as a member of that list. The attempt to send it to myself as a named individual (a hotmail.com address) failed with the following extracts from the error message:-
Delivery has failed to these recipients or groups:
xxxx xxxx
Your message couldn't be delivered. The Domain Name System (DNS) reported that the recipient's domain does not exist.
Contact the recipient by some other means (by phone, for example) and ask them to tell their email admin that it appears that their domain isn't properly registered at their domain registrar. Give them the error details shown below. It's likely that the recipient's email admin is the only one who can fix this problem.
For more information and tips to fix this issue see this article: https://go.microsoft.com/fwlink/?LinkId=389361.
Diagnostic information for administrators:
Generating server: VI0PR03MB10297.eurprd03.prod.outlook.com
IMCEAEX-_o=First+20Organization_ou=Exchange+20Administrative+20Group+28FYDIBOHF23SPDLT+29_cn=Recipients_cn=00064000C1B0B8AF@sct-15-20-4755-11-msonline-outlook-76d7b.templateTenant
Remote server returned '550 5.4.310 DNS domain sct-15-20-4755-11-msonline-outlook-76d7b.templatetenant does not exist [Message=InfoDomainNonexistent] [LastAttemptedServerName=sct-15-20-4755-11-msonline-outlook-76d7b.templatetenant] [VI1EUR04FT044.eop-eur04.prod.protection.outlook.com 2023-11-21T00:06:34.499Z 08DBE2CD6715B55E]'
and (lower down) shows the address sent to as
To: xxxx xxxx
<IMCEAEX-_o=First+20Organization_ou=Exchange+20Administrative+20Group+28FYDIBOHF23SPDLT+29_cn=Recipients_cn=00064000C1B0B8AF@sct-15-20-4755-11-msonline-outlook-76d7b.templateTenant>
which is a complete mystery to me.
Is it just changing sender? Can you (unlike me) send an email if you have not touched the From button?
One additional puzzle. When I sent an email from my smartphone I copied it to myself and it also (as it was a response) got copied to me as part of the original sender's distribution list. I received the email on my PC but only as a member of that list. The attempt to send it to myself as a named individual (a hotmail.com address) failed with the following extracts from the error message:-
Delivery has failed to these recipients or groups:
xxxx xxxx
Your message couldn't be delivered. The Domain Name System (DNS) reported that the recipient's domain does not exist.
Contact the recipient by some other means (by phone, for example) and ask them to tell their email admin that it appears that their domain isn't properly registered at their domain registrar. Give them the error details shown below. It's likely that the recipient's email admin is the only one who can fix this problem.
For more information and tips to fix this issue see this article: https://go.microsoft.com/fwlink/?LinkId=389361.
Diagnostic information for administrators:
Generating server: VI0PR03MB10297.eurprd03.prod.outlook.com
IMCEAEX-_o=First+20Organization_ou=Exchange+20Administrative+20Group+28FYDIBOHF23SPDLT+29_cn=Recipients_cn=00064000C1B0B8AF@sct-15-20-4755-11-msonline-outlook-76d7b.templateTenant
Remote server returned '550 5.4.310 DNS domain sct-15-20-4755-11-msonline-outlook-76d7b.templatetenant does not exist [Message=InfoDomainNonexistent] [LastAttemptedServerName=sct-15-20-4755-11-msonline-outlook-76d7b.templatetenant] [VI1EUR04FT044.eop-eur04.prod.protection.outlook.com 2023-11-21T00:06:34.499Z 08DBE2CD6715B55E]'
and (lower down) shows the address sent to as
To: xxxx xxxx
<IMCEAEX-_o=First+20Organization_ou=Exchange+20Administrative+20Group+28FYDIBOHF23SPDLT+29_cn=Recipients_cn=00064000C1B0B8AF@sct-15-20-4755-11-msonline-outlook-76d7b.templateTenant>
which is a complete mystery to me.