Forum Discussion
Outlook for MAC does not include attached files
I experience that Outlook very often doesn't send the files I have attached. Everything looks correct until the mail I sent. Then it's like the attachment is removed from the e-mail. Also, my image in the signature is often missing. How can I solve this issue?
54 Replies
- currently, after 18th we got a few users to do the following:
Make sure they have updated office to the latest release 16.76
clear the cache via the menu in the new outlook (exchange mailboxes only?)
recreate the signature
currently, this is working with no issues. well we have not heard from the users for now. we are still keeping an eye out
we also had 3-4 users upgraded to the public beta of Sanoma (MacOS 14). But we dont think that would of resolved the issue as MS confirmed it ws their issue.- I did this it lasted about 1 hour then back to no attachments
MCADK Really annoying... Having the same trouble and could not reproduce it calling our support. Probably because I added the file the last thing I did... Let's hope the fix comes soon...
/Stina
MCADK I have the same issue, very annoying.
- I can add that the work around by waiting until the end to attach the files WORKS. It's a hassle but works. Hope a permanent fix is soon!
- Although this is just about attachments. users have also been sending issues where embedded images (signatures) are also being stripped. Lets hope the fix will work soon
Im afraid the problem remains for me after updating today. Both attachments and images in my signature is removed a few seconds after I've sent an email.
😞
Same for me. I have updated to Outlook 16.76 (recent release) and images in my signature are stripped as well as attachments. This is extremely frustrating!
- this is now with Micorosft office 365 tech det under ID EX637339. A potential fix will be out in August
- Do you have any update on this specific issue?
Casperms, this is an active incident EX637339. The latest is "Current status: We're continuing to develop an Outlook for Mac update that will correct this issue, that we still expect it will be available for download in mid-August. We anticipate providing a release date by our next communication update."
- What do we do between now and then?!
- not much you can do until a fix is sorted. Options are
1. use outlook on the web only (we have not asked our users to do that)
2. revert to legacy outlook
3. add the attachments at the end of composing the message
If you're facing issues with Outlook for Mac not including attached files and missing images in the signature, here are some troubleshooting steps you can try:
- Check attachment size: Ensure that the size of the attached files does not exceed the maximum allowed attachment size set by your email provider. Large attachments may be stripped from the email during the sending process.
- Avoid special characters or long file names: Simplify the names of the attached files by removing any special characters or long file names. Sometimes, certain characters or long names can cause issues with attachments.
- Use a different email format: Try changing the email format from HTML to Plain Text or Rich Text to see if it resolves the issue. Sometimes, compatibility issues between different email formats can affect the attachment functionality.
- Update Outlook: Check for any available updates for Outlook for Mac and install them. Updates often include bug fixes and improvements that can resolve attachment-related issues.
- Disable add-ins: Temporarily disable any add-ins or plugins in Outlook for Mac to check if they are causing the problem. Add-ins can sometimes interfere with the attachment functionality.
- Repair Outlook profile: Use the Microsoft Database Utility to repair your Outlook profile. This utility can help fix issues with the Outlook database, which may be impacting the attachment and signature functionality.
- Rebuild the Outlook database: If repairing the profile doesn't solve the issue, you can try rebuilding the Outlook database. This process can help fix any corruption in the database that might be causing the problem. To do this, quit Outlook, navigate to the "Documents/Microsoft User Data/Office 2011 Identities" folder, and rename the folder to create a new Outlook database.
- Reinstall Outlook: If all else fails, consider uninstalling and reinstalling Outlook for Mac. This can provide a clean installation and may resolve any persistent issues.
- None of this solves the problem - I had the problem and tried all this - if you dont actually know keep quiet because you are just making it worse not better
- we are also getting this and the work around was to revert to legacy.
any updatesHow to Fix Attachments Not Showing in Outlook for Mac
My answers are voluntary and without guarantee!
Hope this will help you.
