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C_the_S's avatar
C_the_S
Bronze Contributor
May 03, 2018

Outlook for Android Login Error

I have a user with an Android device trying to get Outlook for Android to work.

She has the latest version, we've uninstalled/rebooted/reinstalled, cleared all devices from her mailbox in O365, cleared cache, tried cell connection/Wifi, and we don't have any restrictive MDM or MAM rules.

When she tries to login it says "Login Error, The connection to your mail server timed out. Please check your mail settings." Unfortunately with the app you can't check the settings to verify and when she tries the Support Link it just spins and she can't get assistance.

Ideas?

 

outlook for android

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  • Robert_Bn's avatar
    Robert_Bn
    Copper Contributor
    Aug 21, 2020

    C_the_S 

    Hi

     

    Have you tried the PowerShell command below?

    # Get-CASMailbox -Identity "User.Name@YourDomain.com" | Select-Object *
     
    find the line
    OutlookMobileEnabled
     
    If you have a 'False' value change it. use the command:
    Set-CASMailbox -Identity "User.Name@YourDomain.com" -OutlookMobileEnabled $true
     
    After change wait at least 15 minutes to test, sometimes you can wait up to a 1h
     
    This setting is not visible at the GUI
     
    That helps me, hope will sort your issue. 
    Regards
    • C_the_S's avatar
      C_the_S
      Bronze Contributor
      Aug 24, 2020

      Robert_Bn 

      Guess you didn't read my post from 10/31 that newer versions of the app fixed the issue.

      Unfortunately in these forums you can't mark something as "solved/answered."

      • RP_IND's avatar
        RP_IND
        Copper Contributor
        Oct 26, 2021
        I've recently started to face this issue. Maybe the latest version (Oct'21), is again having this issue. 😞

        Please let me know if anyone is able to solve this issue, otherwise I have to just keep waiting for the next Outlook update. Unfortunately, my official emails and calendar cant be configured in any other app, so I could not access them at all till then. 😞
  • Prajoth's avatar
    Prajoth
    Copper Contributor
    Apr 15, 2020
    Hi,

    I faced the same issue. I uninstalled the app from mobile. Deleted all related file as well (cache for outlook) and then reinstalled the app. Login was successful !
    • Brian Burnett's avatar
      Brian Burnett
      Brass Contributor
      May 19, 2020

      Can you please detail the procedure to "Deleted all related file as well (cache for outlook)"  I'm seeing this same issue with a growing number of existing users since last week.  not sure if it was an app update or android update, but five users so far are reporting this issue and can't get them reconnected to exchange in outlook for android.  Native email app still works fine.  Prajoth 

      • sumitkumaropalina's avatar
        sumitkumaropalina
        Copper Contributor
        Mar 06, 2022

        I am having the same error since last week. Tried everything from clearing cache to re-installing outlook again. But no luck..

         

        And then, I resolved this issue just by uninstalling Microsoft authenticator from my device...The issue got fixed

  • Carl_Vega's avatar
    Carl_Vega
    Copper Contributor
    Oct 30, 2019
    I have a solution that I hope helps people. I was attempting to login to a secondary email address, Gmail. I had originally signed in with an Office 365 email. The app had a check mark next to that email. Thinking nothing of it I left it, then I tried unchecking it, and a skip button replaced the add account button. Clicked skip added my emails and it worked. Hope this helps.
    • C_the_S's avatar
      C_the_S
      Bronze Contributor
      Oct 31, 2019

      Carl_Vega 

      Just to follow up with this old thread, the newer versions of Outlook for iOS & Android have been improved and my users are able to use them.

    • C_the_S's avatar
      C_the_S
      Bronze Contributor
      Oct 01, 2018

      No solution.

      The user finally gave up on using Outlook for Android.

      • Suraj2220's avatar
        Suraj2220
        Copper Contributor
        Mar 11, 2021
        So even I was facing same issue...I resolved this issue just by uninstalling Microsoft authenticator from my device...The issue got fixed
  • Ravi kiran's avatar
    Ravi kiran
    Brass Contributor
    May 11, 2018

    Hi,

     

    I have a few questions to ask you for the following scenarios.,

    1. is she able to login to Outlook Web Access.

    2. can you share the screenshot of the mobile error.

    3. through which mobile app is she trying to connect office 365.

    4. which office 365 subscription is she using.

     

    Please reply to this post to give appropriate answer as earliest.

     

    Regards.,

    Kiran

    • C_the_S's avatar
      C_the_S
      Bronze Contributor
      May 11, 2018
      1. Yes.
      2. The error is what I stated in my original post.
      3. As stated in the original post, Outlook for Android.
      4. G3
      • Carmen1410's avatar
        Carmen1410
        Copper Contributor
        Jun 23, 2022

         

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