Forum Discussion
Outlook for Android Login Error
I faced the same issue. I uninstalled the app from mobile. Deleted all related file as well (cache for outlook) and then reinstalled the app. Login was successful !
Can you please detail the procedure to "Deleted all related file as well (cache for outlook)" I'm seeing this same issue with a growing number of existing users since last week. not sure if it was an app update or android update, but five users so far are reporting this issue and can't get them reconnected to exchange in outlook for android. Native email app still works fine. Prajoth
I am having the same error since last week. Tried everything from clearing cache to re-installing outlook again. But no luck..
And then, I resolved this issue just by uninstalling Microsoft authenticator from my device...The issue got fixed
- I resolved this issue just by uninstalling Microsoft authenticator from my device...The issue got fixed
I, too have had issues since the 16th with our on prem Exchange connection. Only affecting Outlook Mobile on Android. I can confirm two organizations with the same issue. I have an open ticket that was escalated about it but no progress so far. I tried messing with the email address (our environment uses firstname.lastname) and for some odd reason, putting in just my firstname@ourdomain.com, it sets up the profile and syncs mail! I'm guessing it uses the domain\username field to tie back to the correct account. Extremely odd.
So using internal mailto:username@internaldomain.com in the user name field, rather than internaldomain\username? or in the email address field using mailto:internalname@internal rather than mailto:external.email@externaldomain.com ? Mike_86
