Forum Discussion
Outlook.com Sync email - Unable to load these settings. Please try again later.
Is anyone else having this issue?
I see this was an issue in 2022, but I am having it now. Tried different browsers and computers, still not working.
77 Replies
Same problem here.
Jeffc19 I have had exactly the same issue due to the need to change the password on a legacy Comcast/Xfinity synced account precipitated by a data breach at that origin. Now I cannot sync or coordinate with my outlook/hotmail account. In reading further, it appears to be a Microsoft worldwide issue, so for now we wait for the bug fix.
- I am having the same issue presently. I had to change a password for a different account that gets forwarded to my outlook account. But due to the “sync email” setting not being available, I can’t update the setting and sync my email accounts. This exact same problem happened in 2022, and it took Microsoft over a month to fix the problem and regain access to the “sync email” settings.
- It's a bug that only affects users who have connected accounts. I asked my contacts in support about it but have not heard back yet - but have been recommending users contact outlook.com support to report it.
Log into Outlook.com on the web using a PC or Mac. If you log in from a mobile device, you need to use the desktop site.
Click the ? icon on the Help tab to open the Help menu.
Type a question. Scroll to the end of the research results and click Yes for Still need help?.
How to get support for Outlook.com
https://support.office.com/article/f5482a98-616c-4d44-b7c5-8aaaadf5c11aAh, so I did that and this is what Microsoft Level 1 Support told me this afternoon after they were in communication with Level 2 Support: "...the page load error is a world wide issue and we are working on this issue to fix this issue." They also said: "Microsoft removed the ability to connect any other accounts to Outlook.com on May 10, 2021, but accounts connected before May 10, 2021, will continue to sync." Will wait and see if it starts working again. My guess is that eventually sync email is going to be completely removed from Outlook.com, that one will have to use the desktop app if one wants that function, though that seems counter-intuitive to the cloud movement.
- I have been having the same issue for about a month now. Is there any solution? I see this error message also using the outlook new app.
Rautreh It must be a glitch with Microsoft. It would be nice if they would respond to this thread! Oh well, I’ll empty my Comcast email account and read my messages there:-(
- Same problem over here I London
- I've got this problem, too. Rcently changed my password with xfinity/comcast, now unable to update this in/with outlook.com. Have been looking for cause and solution today, haven't found anything.
- same exact problem
CaneRidge14151 Exact same issue with me!
