Forum Discussion

Lagersalg's avatar
Lagersalg
Copper Contributor
May 21, 2026

new mail-account automatically forwards external mails to internal address

Hi,

last week I created a new mail-account to our outlook-users and added a mail-license.

Only internal mails was received in the new inbox and after troubleshooting and using mail-trace I discovered that the mails was forwarded to another internal inbox. This is not something that is configured anywhere in the mentioned settings when trying to troubleshoot forwarding-issues.

 

How do I turn this off, so that my new employee can receive external e-mails. We don't have any policies or rules set up, that should trigger this behavior.


Regards

Lars

 

 

admin
outlook on the web

1 Reply

  • Jamony's avatar
    Jamony
    MCT
    Jul 08, 2026

    Hi Lars, check forwarding in three places: mailbox forwarding, inbox rules, and transport rules. In Exchange PowerShell, inspect ForwardingAddress, ForwardingSmtpAddress, and DeliverToMailboxAndForward, then check Get-InboxRule. If trace shows a rule but none is visible, it may be hidden/corrupt and need admin cleanup.