Forum Discussion
Lagersalg
May 21, 2026Copper Contributor
new mail-account automatically forwards external mails to internal address
Hi,
last week I created a new mail-account to our outlook-users and added a mail-license.
Only internal mails was received in the new inbox and after troubleshooting and using mail-trace I discovered that the mails was forwarded to another internal inbox. This is not something that is configured anywhere in the mentioned settings when trying to troubleshoot forwarding-issues.
How do I turn this off, so that my new employee can receive external e-mails. We don't have any policies or rules set up, that should trigger this behavior.
Regards
Lars
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