Forum Discussion
Issues signing on to outlook.com
Hello,
I'm having issues signing on to outlook.com. Either through the app or web, keep getting an error.
On the Outlook Mobile app, I get "An error occured during authentication".
On the web I get the error below.
Any suggestions appreciated.
UTC Date: 2026-05-12T19:49:17.826Z
Client Id:
Session Id:
Client Version: 20260501001.13
BootResult: fail
Back Filled Errors: Unhandled Rejection: SyntaxError: Failed to execute 'json' on 'Response': Unexpected end of JSON input:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|Unhandled Rejection: SyntaxError: Failed to execute 'json' on 'Response': Unexpected end of JSON input:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined
err: COMException
esrc: StartupData
et: ServerError
estack: Error: 401
at Object.w [as createStatusErrorMessage] (https://res.public.onecdn.static.microsoft/owamail/hashed-v1/scripts/owa.mailindex.06641a1a.js:1:806)
at https://res.public.onecdn.static.microsoft/owamail/hashed-v1/scripts/owa.mailindex.06641a1a.js:1:183650
st: 401
ehk: X-OWA-Error
efe: MW4PR03CA0157
reqid: a64783dc-2fed-f293-3a10-efba70b9cc2e
cv: BDANTiCGGDAkhZfLh5/96J.3.1
2 Replies
Issue has been resolved.
After entering the user id and password, I get the following error:
UTC Date: 2026-08-31T18:59:38.321Z
Client Id: 3751E09152BF4D3FBFFD8AF4C2AF62B3
Session Id: 6218c8d1-998c-40bb-8a1f-420099bc1bf4
Client Version: 20260821009.09
BootResult: fail
Back Filled Errors: Unhandled Rejection: SyntaxError: JSON.parse: unexpected character at line 2 column 1 of the JSON data:undefined|undefined:undefined|undefined:undefined|undefined:undefined|Unhandled Rejection: SyntaxError: JSON.parse: unexpected character at line 2 column 1 of the JSON data:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|Unhandled Rejection: SyntaxError: JSON.parse: unexpected character at line 2 column 1 of the JSON data:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined
err: Error: 500
esrc: StartupData
et: ServerError
estack: w@https://res.public.onecdn.static.microsoft/owamail/hashed-v1/scripts/owa.mailindex.491fdc82.js:1:806
165332/E/<@https://res.public.onecdn.static.microsoft/owamail/hashed-v1/scripts/owa.mailindex.491fdc82.js:1:192520
st: 500
efe: CH5PR04CA0004
reqid: cfc5f1b3-6c9b-c5d1-e4b2-345bab97608a
cv: lXfFiYMSIRiH62d8XVEwc9.3.1.1
