Forum Discussion
I cant login
Okay here is the problem. I know my email and the password, i can login into it but i dont have my old phone number anymore. I pick the option that i dont have the code but then it continues to the recovery form. Here begins the problem...Its an very old account that i created when i was a teen und i dont remember what birthday etc i typed in back in the day. I can only remember my email and the password. I was always logged in on my phone but now i changed the phone and i cant login because of the problem with my old phone number and the recovery form. Please help me!!!
1 Reply
If you still know your email and password, that's a good starting point. Try checking whether the account provider offers another verification method, such as a backup email, trusted device, or authenticator app. You can also check whether your old phone is still listed as a trusted device or whether you have any active sessions. If none of these options work, contact the provider's support team and explain that you no longer have access to your old phone number. They may offer an alternative way to verify ownership. Avoid submitting random birthday details in the recovery form, as incorrect information could make recovery more difficult.
