Forum Discussion
Focused Inbox keeps disappearing
Hi - I gotten used to Focused Inbox and quite like it. However, it keeps disappearing on me.
On first load in the morning, Outlook shows Focused Inbox. After processing the first morning's set of emails, I switch focus to other apps. When I switch back to Outlook, the Focus Inbox has disappeared. In addition, the option in the View menu to turn it on also disappears.
If I close and restart Outlook, it comes back, but will again disappear after while.
Has anyone else seen this behaviour? I guess something is crashing, but I don't know how to trouble shoot this.
I am running Office Pro Plus Version 1810 (Build 11001.10060 Click-to-Run), 16.0.11001.20054.
51 Replies
- Andrew I'm having the exact same issues. I've reinstalled done everything you have and literally I'm having exactly the same symptoms that you are. Any progress?
No progress yet - have not had a chance to raise it with MS Support.
The issue has gone away with the latest release of Office. I am now on version 1810 (Build 11001.20108 Click-to-Run) (16.0.11001.20091) and have not seen the problem in the last 2 days.
- We've begun to see a number of problems with Focused Inbox lately too - including:
- It is no longer on by default
- Clutter users are not being prompted to switch
- A person who uses Focused Inbox gets a new PC, and Outlook doesn't honor the previous settings (does not start with FI = on)
- Nobody in Microsoft Support really understands how Focused Inbox is supposed to work Hi Andrew
Kindly try to repair office. If it does not work try to uninstall and re install office. I would suggest try the steps given in the below thread :
https://answers.microsoft.com/en-us/outlook_com/forum/all/my-focused-inbox-disappeared/cb867861-b592-4072-8de3-846c0a1ab307
Thanks
Robin Nishad
Technical Consultant
Rnishat0786I have tried all the steps that have been recommended. I have the same issue. I am running Windows 10 version 1903; Office version 16.0.11929.20300. The Focused Inbox disappears when I change to a different folder and back to Inbox. Shutting Outlook down and restarting it solves the problem, but only temporarily. I've updated Windows and reinstalled Office. Still having the problem. Any solution yet?
Hi Robin
I have tried each of those suggestions, including uninstalling all Office components, rebooting and then reinstalling.
The behaviour where the Focused Inbox feature disappears altogether when switching away from Outlook is still very much there.
I noticed in the thread you linked me to that no one there had reported success with any of the recommended suggestions. Would it be safe to conclude that there is no fix for this issue?
My symptom is a little different and a bit more specific than the other mentioned issues - have you seen my symptoms recorded on any of your internal discussion groups or knowledge bases?
Do I need to raise this with Microsoft Support?
I also have this problem. My company's IT department uninstalled and re-installed the entire Office suite on my desktop, but the problem persists and even when they tried to elevate the issue and contact Microsoft, they were told they needed an Admin on the phone in order to help, but that is not really feasible in this circumstance because the office admin is too busy to worry about my little preference issues. Besides, every forum online seems to agree Microsoft does not have a fix for this. I am shocked that this known issue has not yet been addressed. So annoyed. Andrew van Renen
