Forum Discussion
Focused Inbox keeps disappearing
Hi Robin
I have tried each of those suggestions, including uninstalling all Office components, rebooting and then reinstalling.
The behaviour where the Focused Inbox feature disappears altogether when switching away from Outlook is still very much there.
I noticed in the thread you linked me to that no one there had reported success with any of the recommended suggestions. Would it be safe to conclude that there is no fix for this issue?
My symptom is a little different and a bit more specific than the other mentioned issues - have you seen my symptoms recorded on any of your internal discussion groups or knowledge bases?
Do I need to raise this with Microsoft Support?
I also have this problem. My company's IT department uninstalled and re-installed the entire Office suite on my desktop, but the problem persists and even when they tried to elevate the issue and contact Microsoft, they were told they needed an Admin on the phone in order to help, but that is not really feasible in this circumstance because the office admin is too busy to worry about my little preference issues. Besides, every forum online seems to agree Microsoft does not have a fix for this. I am shocked that this known issue has not yet been addressed. So annoyed. Andrew van Renen
Marastar OK got mine fixed finally. It took an uninstall/reinstall of Office 365 but I had to also completely remove my .OST files. I had several OST files for various email accounts that I had built over the years so I moved all my .OST files for those accounts to an offline location. They were all in the multi-gigabyte range in size. I also deleted the Outlook mail profiles in control panel that were associated with those accounts. Uninstalled/Reinstalled office 365, built a new mail profile and let it generate a new .OST file and been working fine ever since.
- I had no old OST files to delete, as this computer had been recently wiped. IT dept in my office uninstalled and reinstalled Office suite, to try to fix the issue, but without luck. I can no longer get the Focued inbox to show up at all anymore (though the selection box in the "View" tab still appears, it does nothing) and am forced to implement many rules to keep the newsletters and the like out of the regular inbox. I am not happy about it, but it seems Microsoft has NO FIX for this issue.
I have a similar issue where the Focused Inbox completely disappears on the very first launch of Outlook. If I close Outlook and re-launch it, presto it's back. Very annoying. I am on version 1808 Semi-annual channel.
Ugh. I have this problem too, but I hate the idea of losing access to .OST files. Very annoying problem.
DPugh1000 I spoke too soon! As of 2 days ago, focused inbox is broken again in the same exact way it was before. I guess it was a recent update that broke it. Still works fine on my mobile outlook though. My last fix lasted for a couple of months. I'll attempt to repeat the process I used before and see if it works twice in a row....
