Forum Discussion

Andrew van Renen's avatar
Andrew van Renen
Brass Contributor
Nov 12, 2018

Focused Inbox keeps disappearing

Hi - I gotten used to Focused Inbox and quite like it.  However, it keeps disappearing on me.   On first load in the morning, Outlook shows Focused Inbox.  After processing the first morning's set ...
Miles_10810's avatar
Miles_10810
Copper Contributor
Nov 26, 2018
Andrew I'm having the exact same issues. I've reinstalled done everything you have and literally I'm having exactly the same symptoms that you are. Any progress?
Andrew van Renen's avatar
Andrew van Renen
Brass Contributor
Nov 27, 2018

No progress yet -  have not had a chance to raise it with MS Support.

  • Andrew van Renen's avatar
    Andrew van Renen
    Brass Contributor
    Nov 28, 2018

    The issue has gone away with the latest release of Office.  I am now on version 1810 (Build 11001.20108 Click-to-Run) (16.0.11001.20091) and have not seen the problem in the last 2 days.

    • John Twohig's avatar
      John Twohig
      Iron Contributor
      Nov 28, 2018

      Andrew

       

      You must be on the Monthly Channel. I am on the Semi-Annual Channel (Targeted). The prior build 1808 (Build 17030.20155) was fine but I got a update this week that caused the problem. I am currently on Build 17030.20205 and have the issue.

       

      A Quick Repair causes the problem to go away for a while.

       

      Those of us on the Semi-Annual Channel (Targeted) will have to live with the issue (Or switch to the Monthly Channel) until Microsoft (hopefully) fixes it in the next update.

       

      I have not heard of anyone on the Semi-Annual Channel having the issue so maybe they are fine.

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