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G_Hartman's avatar
G_Hartman
Copper Contributor
Oct 26, 2022

Duplicate emails in INBOX

I have emails being auto-forwarded from a business Rackspace IMAP account.  Every once in a while I received an email from another Outlook user that duplicates even if I read it or delete it...it still floods in and jams up my inbox so that I no longer have room in my Rackspace account and it turns away incoming emails.  SO FRUSTRATING!  

 

1. Why is this happening?

2. How do I find these duplicate emails once the glitch occurs (I dont always know it is happening)?

3. How do I stop an incoming email from duplicating?

 

  • petergroft's avatar
    petergroft
    Copper Contributor
    Here are the steps to disable leave a copy of the message on the server.
    Open Outlook on your computer
    Click on the File tab option
    Now, click on the Info option >> Account Settings.
    Go to the E-Mail tab.
    Select your account and click on More Settings.
    Now, click on the Advanced tab and uncheck the Leave a copy of the message on the server.

    Greetings,
    Peter
    • Whovian56's avatar
      Whovian56
      Copper Contributor
      Maybe a similar issue. I have multiple/duplicate emails in my Inbox. I have tried Clean-Up to remove all duplicates. Besides going through the whole email folder and deleting each one separately is there another way? Accessing the email server only shows one of the thread.
    • nautiman24's avatar
      nautiman24
      Copper Contributor

      Where's the File tab option ?   I'm using Classic outlook.

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